Global Captive Centres (GCC)
Captive centres perform certain functions for the parent company, including data analytics, IT management, and research and development.
India hosts 1,430 captive centers, compared to 700 in the Philippines and 450 in China, according to a report by ISG.
Covid-19 has highlighted the importance of distributed, collaborative teams for minimizing business impact and disruptions, thereby validating the GCC model.